How the Competition Sets Itself Apart

Cedar Knoll has a 100 percent homeowner recommend rating and 92 percent had already recommended to their friends and/or family. Customers are very happy with their warranty service and the top five items used to correlate between customer satisfaction and recommend levels are:

• Size and shape of home site/lot;
• Lighting fixtures;
• Overall quality of workmanship;
• Options selection location was convenient; and
• Convenient hours to schedule options selections appointment.

Pulte Homes Phoenix has a 96 percent homeowner recommend level. In fact, the organization has high home-owner satisfaction levels in warranty service, service satisfaction, and exterior home features. The top five items used to correlate between customer satisfaction and recommend levels for Pulte Homes Phoenix are:

• Finished in a timely manner;
• Quality repairs and services;
• Began work in a timely manner;
• Knowledgeable about repairs; and
• Overall kitchen.

Trustway Homes’ homeowners <\m> all of them <\m> say they will recommend their builder to friends and/or family and 88 percent already have. They rank high in service satisfaction, exterior home features, and warranty ser-vice. The top five items used to correlate their customer satisfaction and recommend levels are:

• Warranty service adequately cleaned after work;
• Project superintendent overall quality of workmanship;
• Overall kitchen;
• Builder’s representative was pleasant at the walk-through; and
• Lighting fixtures.

Shamrock Builders have homeowners who will recommend them to friends and family ? 100 percent of them! The number one distinction for the company was warranty service. The top five items used to correlate between cus-tomer satisfaction and recommend levels for Shamrock are:

Pulte Homes – Tucson have very happy customers; 94 percent of them say they will recommend their builder and 71 percent already have. They rank high in exterior home features and project superintendent. The top five items used to correlate their customer satisfaction and recommend

levels are:

• Overall quality of workmanship;
• Home was built to expectations;
• Quality repairs and services;
• Interior trim carpentry; and
• Project superintendent was responsive to concerns.

Greth Homes is product and warranty service-oriented and it shows! Ninety-seven percent of homeowners say they will recommend Greth Homes to friends and/or family and 79 percent already have. The top five items used to correlate between customer satisfaction and recommend levels for Greth Homes are:

• Warranty service finished in a timely manner;
• Warranty service provided in quality repairs and services;
• Project superintendent provided quality workmanship;
• Warranty professional in appearance; and
• Began work in a timely manner.

Brighton Corporation have a 92 percent homeowner recommend level. The organization ranks high in home-owner satisfaction in warranty service, interior home features, and production. The

top five items used to correlate between customer satisfaction and recommend levels for Brighton Corporation are:

• Project superintendent was responsive to concerns;
• Size and shape of home site/lot;
• Builder’s representative was pleasant through the walk-through;
• Project superintendent was knowledgeable and courteous; and
• Overall location of home.

Estes Builders ranks high in warranty service; 100 percent of their homeowners say they will recommend to their friends and/or family and 83 percent already have. The top five items used to correlate their customer satisfaction and recommend levels are:

• Landscaping/plantings;
• Bathroom faucets;
• Exterior trim;
• Siding; and
• Grading/drainage.