This link will take you to the Pence & Freese 2010 Baldrige Application (They earned the Baldrige Award for Performance Excellence for the small business category) The application at the below
Arizona regulators deliberate crucial net metering policy for solar panels
Arizona Public Service says policy has shifted $18 million in annual costs to non-solar customers.
Arizona utility regulators are considering the fate of net metering, which allows homeowners with rooftop solar systems to sell the power they don't use back to their utilities at retail rates. Arizona Public Service argues that the dramatic growth of residential rooftop solar in its service territory—systems are being added at a rate of about 500 a month—has shifted $18 million in annual costs to non-solar customers.
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