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History Maker Homes
Bryan and Nelson Mitchell, CEO and president, respectively, of the 2003 NHQ Gold Award winner, discuss the implementing even-flow production, gain sharing with employees and the future of History Maker Homes.
Implementing Even-Flow Production
Gain Sharing With Employees
The Future of History Maker
The History of
History Maker Homes
Maintaining a Family Feeling
The Pursuit of the NHQ Award
Keys to Creating
a Quality Company
Communicating Through
Monthly Team Meetings
A Community Service Tradition

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Teaming Up With
Trade Contractors

Dave Prolo, senior vice president of John Laing Homes' South Coast (Calif.) division, talks about the division's builder/supplier/trade alliance. Prolo discusses sharing business plans with the trades, developing trust with the trades, and creating an industry that cares.

  • Sharing Business Plans With the Trades
  		•
    Developing Trust as the Council's Foundation
  • Creating an Industry That Cares
  		•
    Internal Customers as the Top Priority
  		•
    Trade Council Meeting Structure
  		•
    Keeping Up With the Labor Demands of Growth
  		•
    Being Able to React Quickly to Industry Changes
  		•
    Keys to Establishing a Successful Trade Council

    Market Intelligence
    What Will the Boomers Do Next?
  		•
    Baby Boomers in the 1950s - 1970s
  • Baby Boomers in the 1980s - 1990s
  		•
    What's Next for the Baby Boomers: 2000 and Beyond
    Professional Builder Presents
    Best Practices From the Best Builders
  		•
    Pulte Homes Phoenix
  • Ausherman Homes and The Green Company
  		•
    Small-Volume and Custom Builders
    Corner Office
    Floyd Grayson and Cindy McAuliffe, Grayson Homes
  		•
    Floyd's Career in the
    Home Building Industry     (2:33)
  • The NHQ Award and
    Reinventing Systems     (3:50)
  		•
    Keys to Improving Profits (5:38)
  		•
    Age-Targeting Buyers (3:14)
  		•
    Home Building as a
    Collaborative Effort     (3:42)
  		•
    Devoting Resources to Training (1:24)
  		•
    Diversity in the Industry (5:28)
  		•
    Competing With National Builders (7:53)
  		•
    What's Next for Grayson Homes? (4:02)
    Navigating
    Improving New Home Sales Performance
    Tom Hall
  		•
    Selling in Today's Market
  • Meeting and Greeting Potential Customers
  • Discovering Buyers' Needs
  • Building Rapport
  • Discussing Affordability
  • Conveying Selling Points
  • Zeroing in on Model Homes
  • Hands-on Demonstrations
    Remodelers' Exchange
    To Lead by Example
    Bob Bell and Jake Schloegel
  		•
    Hands-On Versus Hands-Off Management Styles
  • How Management Affects Professional Growth and Quality
  • Training Your Employees and Subcontractors
    Professional Builder Presents
    Making Good Design Pay
    Heather McCune
  		•
    Trends from the Best in American Living Awards, Part 1 (3:50)
  • Trends from the Best in American Living Awards, Part 2 (4:03)
    Remodelers' Exchange
    Giving in to Supplying Demand
    Jim Breidenbach and Cindy Knutson Lycholat
  		•
    Customers Buying Their Own Materials (7:48)
  • Warranty Issues (5:16)
  		•
    Homeowners Recommending Trade Contractors (3:06)
    Corner Office
    Larry Webb, John Laing Homes
  		•
    John Laing's Business Plans and Leadership Advantage Program (6:34)
  • Management Strategies and Creating a Positive Environment (13:02)
  		•
    Management Buyout Story (7:03)
  		•
    Things To Be Proud Of (3:13)
  		•
    Establishing a Service Culture (2:42)
  		•
    Two Rules of Sales (3:57)
    Navigating
    The 10 Commandments
    of Customer Service
    Tom Stevenson, Pulte Homes
  		•
    Commandments #1 and #2 (7:29)
  • Commandments #3 and #4 (9:36)
  		•
    Commandments #5 and #6 (6:09)
  		•
    Commandments #7 and #8 (5:13)
  		•
    Commandment #9 (5:10)
  		•
    Commandment #10 (5:55)
    Remodelers' Exchange
    Married to the Job?
    Alex Shekhtman and Eddie Casanave
  		•
    Partnership Advantages and Disadvantages (3:18)
  • Partnership Qualities (4:02)
  		•
    Red Flags (4:09)
  		•
    Working With Family (2:29)
  		•
    Dissolving Partnerships (4:20)
  		•
    Sharing Financials (3:57)

     
     

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