Among the most frustrating work requirements, whether in business, education, volunteering, or any other endeavor, is how to prioritize the myriad things that cry out to be done. Serious endeavors in process improvement are no different, as you typically uncover a long list of product and process issues to resolve—and all should have been done yesterday. There are as many reasons for failure as there are things to do, but the top cause is simply trying to fix too many things at once. Can I get a witness? No trouble there.  
In these times of increasing sales with decreasing margins, home builders are on a continual campaign to decrease costs. Every cost category from labor to materials to overhead to finance is up, while sales price increases are insufficient to cover them at the desired margin. But sometimes profit is sitting right under our noses, or at least under our roofs. 
This is an interesting study which provides a great reflection on the industry and the impact of Quality and the barriers we need to consider and address to ensure we can leverage Quality Management. In this paper the authors discuss the problems of defining quality in the construction industry, examine possible benefits of implementing quality, and look at barriers to quality implementation in construction.  They use data collected during interviews with contractors and data from questionnaire surveys.
This years National Housing Quality Award recipients will be honored at Professional Builder Magazines Housing Giants Leadership Conference at the Arizona Biltmore in Phoenix AZ on October 21st – 23rd. To find out more and register for the conference go to: or contact Harry Urban at [email protected]
  “Sometimes life – and work – would be easier if you could forget some things you’ve learned.”
Rising temperatures often lead to increased water and energy consumption, which can mean higher utility bills. As customers’ bills skyrocket during the summer, so does demand for water and energy-efficient renovations, especially in the West and Southwest, which continue to face tough drought conditions. When demand for this type of job and these product categories goes up, remodelers can add value for clients by identifying opportunities to increase efficiency and sustainability in almost every aspect of home improvement.
The next deadline for the NHQA application is April 2016.
Here are the top issues that allow lean to stumble.
“Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.”  Philip Crosby
As a leader, are you fully committed to the Baldrige journey? The following is from The Executive Guide to the Baldrige Criteria (Leonard & McGuire) and applies in the same way to the NHQA ! • Leaders must decide early in this process if the organization desires to achieve targeted success as described by previous Baldrige Award-winning organizations. We recommend that leaders make a list of key reasons they want to focus on Baldrige, so they can fully articulate that information to the management
“Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.”  Joseph Juran
“Leaders must create the vision, determine the mission, and define the cultural values on which the strategy is established.” Leonard & McGuire (The Executive Guide to the Baldrige Criteria)
“The aim proposed here for any organization is for everybody to gain – stockholders, employees, suppliers, customers, community, the environment – over the long term.” W. Edwards Deming, The New Economics, Page 35
In a survey of private builders in 2015 Charlie Scott found 3 top challenges.
Risk management tips to consider as you benefit from green improvements and construction.
Initial research suggests there could be as much as $10,000, or an additional 2.5 percentage points in margin, that can be gained per house through proactive quality management...............$10k.aspx
NHQA recipients provide example of the best in our industry. Applying takes work and being open to receiving feedback on how to improve your business. Here is a list of best practices of past NHQA Recipients.
There is always an excuse why not to use NHQA to drive improvement in your business or why not to apply
A US Dept of Energy Study recommends NHQA as a key step in driving Quality “The (NHQA) feedback reports and the site visits are invaluable learning opportunities from  quality experts within the residential construction industry.”
64% of projects are successful 17% of organizations have a high maturity level of project management 13.5% of every dollar is at risk in a project These are sobering figures from the Project Management Institutes annual research. The solution is a focus on: 1 Talent Management 2 Strategic alignments


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